If you have questions regarding a payment made with Instant Banking, please contact the merchant where you made your payment and they will be pleased to assist you.

For Merchant Support, please email support and we will respond within two business hours (Monday to Friday, 9AM-5PM PST).

Sales inquiries can be sent to sales@citadelcommerce.com.

European Office – Head Office

Citadel Commerce UK Limited
Flat 1, 19 Buckingham Street, London, WC2N 6EG, United Kingdom
Tel: +44 207 839 4416

Vancouver Office

Unit 710 - 4211 Kingsway, Burnaby, BC, Canada, V5H1Z6
Tel: 1.604.299.6924

Malta Office

Lvl 5, de Tigne', 77, Fawwara Lane Sliema SLM1670, Malta