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Citadel Direct is a white-labeled direct payment solution that allows you to accept payments directly from your customers. Citadel Direct mitigates the risks associated with online transactions and allows you to accept Electronic Check. With Citadel Direct, your site collects your customer’s information and authenticates their personal details. You maintain the relationship with your customer.
Citadel Direct Advantage
• White-labeled solution
• Risk management to reduce your risk of returns and chargebacks
• Canadian Electronic check payments through a single interface
• Easy-to-integrate
• 24/7 merchant and customer support
How Citadel Direct Works
Merchant Benefits for using Citadel Direct
WHITE-LABELED SOLUTION
Citadel Direct is a white-labeled solution with no third party branding that allows you to accept payments via Electronic Check, on your site. You conduct your own KYC and you own the customer.
EASY INTEGRATION
Citadel Direct provides an easy-to-integrate, robust API that seamlessly integrates with your website and back office systems. Consumers stay on your site to make a payment rather than being redirected to third-party web pages. You maintain the relationship with your customer.
RISK MANAGEMENT
Our risk management mitigates your exposure to returned payments by extensively evaluating crucial consumer information prior to completing a sale. Transactions are validated, authenticated and reviewed for authorization, lowering your risk of returns and chargebacks.
COMPETITIVE PRICING
Low cost, flat fee Electronic Check pricing with optional risk services.
ADVANCED REPORTING TOOLS
Our reporting tools give you real-time visibility of transactional data. The Citadel Direct system includes a range of pre-defined reports which you can preview, print, and save in Microsoft Excel and Word. Report categories include: Declined Transactions, Approved Transactions, and Returned Transactions.
MERCHANT-DEFINED CUSTOMER PROFILES
In addition to providing the highest level of merchant risk management, Citadel Direct allows multiple, merchant-defined risk profiles. With our solution, you have control over the balance between levels of accepted risk and sales.
MERCHANT AND CUSTOMER CARE SUPPORT
Because service availability is mission-critical, our Merchant Support and Customer Care teams are available by phone (toll free) or email, 24 hours a day, 7 days a week.
Download Citadel Direct Canada PDF Brochure
For more information:
Vancouver Office – Head Office
Citadel Commerce Corp.
15th Floor-4710 Kingsway
Burnaby, BC, CANADA V5H 4M2
Tel: +1 (604) 299-6924
European Headquarters
Northfield House, Northfield End
Henley-on-Thames
Oxfordshire
RG9, 2JG, United Kingdom
Tel: +44 (0) 1491 845606 / Fax: +44(0) 1491 412929
Email: sales@citadelcommerce.com
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